Exciting opportunity in the German Capital.
Luxoise Apartments Berlin is a young, exciting and fast growing international company. We have a proven track record of delivering an outstanding customer experience and are one of the best rated serviced apartment providers in the German capital. At Luxoise we embrace the recent changes in hotel management processes using innovative state of the art automation technologies making our business one of the most advanced and efficient in the industry.
We are currently looking to recruit an ambitious customer service operator in part-time/ student at our office in Berlin.
Responsible for guest communication and reservations for our properties in Berlin
Swift and professional managements of guest requests from corporate and individual guests in a professional manner by phone, E-Mail and via booking platforms.
You will be responsible for follow up processes ensuring customer satisfaction
Rate management and analysis
Regular reporting to company management
Processing customer inquiries and requests
Management of bookings using our Property Management Software (PMS)
Checking of correct availability on OTA’s (Booking.com / Expedia)
Manage ongoing client communication
Produce cleaning schedules
Management of automated check in and check out processes
Reporting damage / required repairs to maintenance team
Experience and skills required
You should have a good command of the English language both spoken and in written form, as well as having the ability to articulate yourself appropriately, speaking both clearly and fluently.
First experiences in Customer / Guest Experience / Support in the hospitality industry
Experience in effectively and empathetically resolving complex issues
Ability to work under pressure and in a structured way
Knowledge of other European languages such as German is welcomed
Proficiency of MS Office package
Problem solving skills
Excellent communication skills
Ability to deescalate situations, when challenged
Flexibility at the weekends and public holidays
Use of foreign language skills on a daily basis
Friendly work atmosphere in a young and international environment
Training and development tailored to help you achieve your full potential
Are you ambitious and passionate about providing an unparalleled customer service experience, not only have great ideas but have the ability to implement them? If so, we would love to hear from you! Please send us your CV in pdf format.
Luxoise Apartments - Kitfix Immobilien GmbH & Co.KG offers to apply via email. Just click the button below and attatch all relevent files like a CV and certificates to the email.Apply via email